REFUND POLICY AND WEBSITE TERMS OF USE
REFUND POLICY:
Thank you for shopping with us at MySecretCornerGifts.com. We take pride in offering quality products and exceptional customer service. We understand that sometimes a return or refund may be necessary. This Refund Policy outlines the guidelines and procedures for requesting a refund on eligible purchases made on our online store.
Eligibility for Refund:
To be eligible for a refund, the following conditions must be met:
a) The product must have been purchased directly from MySecretCornerGifts.com.
b) The request for a refund must be made within 14-days from the date of delivery.
c) The product must be unused, in its original condition, and returned in its original packaging.
Please note that certain products may have additional eligibility criteria for a refund, which will be specified in the product description.
Non-Refundable Items:
The following items are not eligible for a refund:
a) Personalized or custom-made products unless there is a defect or error in the customization.
How to Initiate a Refund Request:
To request a refund, please follow these steps:
a) Send an email to MySecretCornerGifts@gmail.com with your order number and the reason for your refund request.
b) Our customer support team will review your request and respond within 2 business days with further instructions.
Refund Process:
Once your refund request is approved, we will process the refund using the original payment method. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer's policies.
Shipping and Return Shipping Costs:
Shipping and handling charges are non-refundable, except in cases where there was an error on our part in processing your order or if the product received is defective or damaged. If you are eligible for a refund, you will be responsible for the return shipping costs unless otherwise stated.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at MySecretCornerGifts@gmail.com. Provide us with a description of the issue and, if possible, attach a photo of the damaged or defective item. We will do our best to resolve the issue promptly.
Changes to the Refund Policy:
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes to this policy will be posted on this page.
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team at MySecretCornerGifts.com.
Thank you for shopping with us!
WEBSITE TERMS OF USE:
1). Changes to these Terms and Conditions: We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.
2). Termination: We may terminate or suspend access to our site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these terms and conditions. All provisions of these terms and conditions which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
3). Disclaimer of Warranties: We make no representations or warranties of any kind, express or implied, as to the operation of our site or the information, content, materials, or products included on our site. You expressly agree that your use of our site is at your sole risk. We do not warrant that our site, its servers, or email sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of our site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
4). Miscellaneous: If any provision of these terms and conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to enforce any right or provision of these terms and conditions will not be deemed a waiver of such right or provision.
5). Contact Information: If you have any questions or concerns about these terms and conditions, please contact us at MySecretCornerGifts@gmail.com
By using mysecretcornergifts.com, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, as well as any additional policies or guidelines that we may publish on our site.
